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1. Set Up
2. Launch Successfully
3. Be Transparent
4. Activate Silent Supporters
5. Build Trust
6. Correct Misinformation & Address Negativity
7. Earn Support & Gather Data
8. Wrap Up
9. Webinars
coUrbanize Customer Resources
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1. Set Up
Adding Website Content
Managing Comment Topics
Video: coUrbanize Onboarding
Style Settings
Website Setup
Account Setup
Website Content: Tips
2. Launch Successfully
Soft Launch: Steps
Video: Successful Soft Launches
Video: How to Invite Key Stakeholders to Soft Launch
Soft Launch: Overview
Soft Launch: FAQs
Soft Launch: Email Templates
3. Be Transparent
Video: Why Open Comments Get Better Results
Moderation Process
Moderation Policy & Community Guidelines
Client Story: How Transparency Can Change the Conversation
Why Enable Open Comments?
4. Activate Silent Supporters
Video: How to Use Live Polling at Meetings
Video: Reaching Community Members with SMS
Client Story: 3 Strategies for Reaching Historically-Excluded Communities
Comment Topics: Getting Started
Video: Reaching Silent Supporters
5. Build Trust
Update Posts: Getting Started
Video: Why Posting Updates is So Important
How to Post an Update
Managing Comments & Responses
6. Correct Misinformation & Address Negativity
Video: How to Respond to Negative Comments
Client Story: How Negative Comments Can Be Useful in Affordable Housing Development
Client Story: Strategies for Using Project Criticism to Your Advantage
Client Story: Best Outreach Strategies for Correcting Misinformation
7. Earn Support & Gather Data
Video: AI Analysis and Data Reporting
Marking Comments as “Added to Plan”
How to Access Analytics
Client Story: The Important of Evidence & Analytics for Approvals
Video: How to Showcase Incorporated Feedback
Video: How to Leverage the Outreach Report
Video: How to Prepare for Your Final Hearing
8. Wrap Up
Video: How to Thank Participants and Wrap Up
How to Download Reports
9. Webinars
Building Trust with Inclusive Engagement
How Open Comments Build the Base for Successful Engagement
How to Engage Historically-Excluded Communities
Building Trust & Overcoming Biases in Affordable Housing Development