Managing Comments & Responses
Comment replies show you’re listening and create a paper trail of responsiveness:
- Visible to both the commenter and everyone who visits
- Earn trust from silent supporters and public officials
- Demonstrate transparency and correct misinformation
Managing Comments and Responses
- Access the admin dashboard by logging in at admin.courbanize.com.
- Navigate to Feedback and then Comments.
- By default, all comments are displayed, starting with the most recent.
- TIP: To identify comments that need responses, click Response Needed.
- BEST PRACTICE: Take credit for actions you plan to address by marking applicable comments as Added to Plan.
- By default, all comments are displayed, starting with the most recent.
Best Practices for Admin Responses
- Respond within 24 HOURS
- Be personal, brief, and friendly
- Start by thanking the commenter
- Politely correct any misinformation
Engage further by asking a follow-up question to keep the conversation going